RETURN POLICY

Last updated January 25, 2023



Thank you for your purchase. We hope you are happy with your purchase. However, if your item is damaged you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@alexandernight.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:


Alexander Night

Attn: Returns
RMA #
Alexander Night
60 Frederick St, Unit 1008
Kitchener, Ontario N2H 2L7
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Shibari Rope


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Made to order clothing returns are only accepted if the item is damaged.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@alexandernight.com